Last Updated: July 2026
At ExalinkDigital.shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Return Policy carefully before requesting a return or refund.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, and promotional items (if applicable).
- Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not qualify for a refund or exchange.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Personal care and hygiene products
- Beauty products that have been opened or used
- Gift cards
- Digital products or downloadable content
- Clearance or final sale items
- Customized or personalized products
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the product
- Photos of the packaging (if damaged)
- A brief description of the issue
We will review your request and arrange a replacement or refund if applicable.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We replace items only if they are defective, damaged, or the wrong product was delivered.
If you need an exchange, please contact our customer support team with your order details.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our mistake.
- We recommend using a trackable shipping service when returning valuable items.
- ExalinkDigital.shop is not responsible for returned packages lost during transit.
Order Cancellations
Orders may be canceled before they are processed or shipped.
Once an order has been dispatched, it cannot be canceled and must follow the standard return process after delivery.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
- If you still haven’t received your refund, contact us for assistance.
Contact Us
If you have any questions regarding our Refund & Return Policy, please contact us:
ExalinkDigital.shop
Email: support@exalinkdigital.com
Phone: +44 7576598991
Business Hours
- Monday – Saturday: 8:00 AM – 10:00 PM
- Sunday: 11:00 AM – 5:00 PM
We appreciate your trust in ExalinkDigital.shop and are committed to providing a fair, transparent, and hassle-free shopping experience.