Last Updated: July 2026
At ExalinkDigital.shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund Policy carefully to understand the conditions under which refunds are issued.
Eligibility for Refunds
You may be eligible for a refund if:
- The item is damaged or defective upon arrival.
- You received the wrong product.
- The item is significantly different from its description.
- Your order was canceled before it was shipped.
To request a refund, please contact us within 30 days of receiving your order.
Non-Refundable Items
Refunds cannot be issued for:
- Products that have been used, damaged, or altered by the customer.
- Personal care and hygiene products that have been opened.
- Gift cards.
- Digital products or downloadable content.
- Clearance, final sale, or promotional items.
- Customized or personalized products.
Refund Process
To request a refund:
- Contact our customer support team.
- Provide your order number and reason for the refund request.
- Include photos if the product is damaged, defective, or incorrect.
- Our team will review your request and respond within 2–5 business days.
If your refund is approved, you will receive further instructions.
Refund Method
Approved refunds will be processed to the original payment method used for the purchase.
Please note that processing times may vary depending on your bank or payment provider and may take 5–10 business days to appear in your account.
Shipping Costs
- Original shipping charges are non-refundable, except when the refund is due to our error, such as receiving a damaged, defective, or incorrect item.
- Customers are responsible for return shipping costs unless otherwise stated.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
- If you still have not received your refund, please contact our support team.
Order Cancellation
Orders can be canceled before they are processed or shipped.
Once an order has been dispatched, it cannot be canceled. If eligible, you may request a refund after the item has been delivered in accordance with this policy.
Changes to This Policy
ExalinkDigital.shop reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page with the revised “Last Updated” date.
Contact Us
If you have any questions about our Refund Policy, please contact us:
ExalinkDigital.shop
Email: support@exalinkdigital.com
Phone: +44 7576598991
Business Hours
- Monday – Saturday: 8:00 AM – 10:00 PM
- Sunday: 11:00 AM – 5:00 PM
We appreciate your trust in ExalinkDigital.shop and are committed to providing a secure, transparent, and customer-friendly shopping experience.